tools & frameworks
I live in the place that Marty Neumeier calls the dragon pit: the space between what is and what might be. I suppose the same could be said about the 21st century.
As a practitioner with fluency in a broad range of tools, group processes, frameworks, and assessments, I’ve been referred to as an “X-shaped” person who facilitates the team to achieve their goals. I've been called a swiss army knife.
Organized loosely by design phase and built on principles from design thinking, archetypes, and sustainability, here’s some of what’s in my wheelhouse.
INNOVATION BY DESIGN
DISCOVER
What is?
Benchmarking | Broken Squares | Causes Diagram | Context Canvas | Culture Assessment | Data Analytics | Design Thinking Maturity Assessment | Service Map | Document Review and Research | Five Dynamics | LCA | Learning Loop | Problem Definition | Social Network Assessment | SWOT | Team & Partner Charters | Thomas-Kilman Conflict Mode Instrument | Value Chain Analysis
DISCOVER
What is?
UNDERSTAND + Explore
What if?
Affinity Clusters | Archetypal Lens | Bodystorm | Business Model Canvas | Collage/Visual Storytelling | Digital Ethnography Ecosystem Mapping | Empathy Map | Ethnographic Research: interview, observe, shadow, video, journal, immersion, survey, relationship map, empathy switch, etc. | Extreme Users & Five Whys | How might we? | Mindset Shift | Single Word Equity | Personas | POV Want Ad | Service Map/Blueprint Storycubes | Touchpoints Matrix | Use Cases | User Journey Map | Value Proposition Canvas Why/How Laddering | Zoom Storytelling
UNDERSTAND + Explore
What if?
IDEATE + PROTOTYPE
What wows?
Design Sprints | Brainstorming/steering | Concept Poster | Data Modeling | Divergent Connections | False Constraints | Fast Idea Generator | Gameification | I like, I wish, I wonder | Importance / Difficulty Matrix | MVP/MAP Concept | Prototype | Sitemap | Six Thinking Hats | Storyboarding | User stories | User Testing | Visualise the Vote | Why/How Laddering | Wireframing | World Café
IDEATE + PROTOTYPE
What wows?
BUILD + DELIVER
What works?
Business Case | Capabilities Assessment | Communications Plan | RASCI | Data Requirements | Functional Requirements | Innovation Flowchart | KPIs + OKRs | Migration and/or Integration Plan | Release Notes + Planning | Sprint Planning + Review | Technology Requirement | Usability Requirements | User Stories
BUILD + DELIVER
What works?
IMPLEMENt
+ SUSTAIN
What lasts?
Activation Roadmap | Riskiest Assumption | Decision Trees | Pre-mortem Engagement Strategy | ERRC Matrix | Grow & Scale | Iterative Release Plan | Launch Checklist | Solution Pipeline | Relationship-Centred Go-To-Market Timeline | Swimlanes | System Testing | User Acceptance Testing | Knowledge Transfer | Engagement Strategy & Tactics
IMPLEMENt
+ SUSTAIN
What lasts?
evolve
What changes?
Blue Ocean Strategy | Cover Story Vision | Data Science Strategy | Evidence Planning | Lean Canvas | Marketing Mix | Operations Matrix | Continuous Learning Culture | Pay it forward (aka Thought Leadership | SCAMPER | Scenario Planning